Documentation Portal

Policies, help guides, downloadable forms and customer resources for the official Walter Sisulu University store — shopping, campus collection, courier delivery, payroll deductions and student fee charges.

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Document	Summary	Actions
Deals	Current BrandShop deals and featured offers.	View
A Lot For Less	Value range — quality WSU merchandise at everyday low prices.	View
Clearance Sale	End-of-line and seasonal clearance.	View
Gift Vouchers	BrandShop gift vouchers for students, staff and alumni.	View PDF
New Arrivals	Latest apparel, gifts and campus essentials.	View
Corporate Gifts	Branded gifts for faculties, events and partners.	View PDF
Graduation Collection	Celebrate graduation with official WSU memorabilia.	View
Staff Collection	Staff apparel and campus wear.	View
Student Collection	Student hoodies, tees and essentials.	View
Promotions	Active promotions and campaign terms.	View PDF

Document	Summary	Actions
My Account	Sign in to manage orders, returns and details.	View
Track Order	Track collection and courier orders.	View
Returns	Start a return from your order history.	View
Invoices	Tax invoices and proforma documents.	View
Coupons	How to redeem BrandShop coupons and vouchers.	View
Personal Details	Update your profile and contact details.	View
Salary Deductions	Staff payroll deduction purchases explained.	View PDF
Student Fee Charges	Charge purchases to your student fee account via ITS.	View PDF
Exchanges	Size and item exchanges.	View PDF
Refunds	Refund timelines by payment method.	View PDF

Document	Summary	Actions
Help Centre	Search guides and FAQs for shopping, payments and collections.	View
Contact Us	Contact BrandShop support, campuses and finance.	View
Frequently Asked Questions	Answers to the most common BrandShop questions.	View PDF
Shipping & Delivery	Courier delivery, cut-off times and fees.	View PDF
Campus Collection Points	WSU campus pickup locations and hours.	View PDF
Returns Centre	How to return or exchange BrandShop purchases.	View PDF
Submit an Idea	Share product or service ideas with BrandShop.	View
Suggest a Product	Recommend merchandise for the catalogue.	View
Log Intellectual Property Complaint	Report suspected IP infringement relating to BrandShop.	View PDF
Warranty Claims	Claim on defective merchandise where a warranty applies.	View PDF
Report Damaged Product	Report goods damaged in transit or at collection.	View PDF
Report Website Problem	Technical issues, bugs and accessibility barriers.	View
WhatsApp Support	Message BrandShop support on WhatsApp during office hours.	View
How to Place an Order	Step-by-step ordering guide.	View
How to Pay Online	Card, EFT and institutional payment options.	View
Salary Deduction Guide	Staff guide to payroll purchases.	View PDF
Student Fee Payment Guide	Students: charging merchandise to fees.	View PDF
How to Collect Your Order	Campus collection steps and ID requirements.	View
How Delivery Works	Packing, dispatch and courier tracking.	View
How Returns Work	Return windows, condition rules and refunds.	View
Tracking Your Order	Use track-order links and SMS updates.	View
Redeeming Coupons	Apply voucher codes at checkout.	View
Bulk Orders	Faculty and departmental bulk ordering.	View PDF
Gift Cards & Vouchers	Buying and redeeming gift vouchers.	View PDF

Document	Summary	Actions
About BrandShop	Official merchandise store of Walter Sisulu University.	View PDF
About Walter Sisulu University	Our university context and campuses.	View
Our Story	How BrandShop supports WSU community and spirit.	View
Careers	Join BrandShop retail, warehouse and digital teams.	View PDF
Sell on BrandShop	Vendor onboarding for approved suppliers.	View PDF
Deliver for BrandShop	Courier and last-mile delivery partners.	View PDF
Press & News	Media contacts and BrandShop announcements.	View
Competitions	Current competitions and official rules.	View PDF
BrandShop for Business	Corporate, faculty and departmental purchasing.	View PDF
Suppliers	Supplier standards and registration.	View PDF
Sustainability	Responsible sourcing and campus impact.	View

Document	Summary	Actions
Platform Terms	Website and marketplace terms of use.	View PDF
Returns Policy	Official returns and exchange policy.	View PDF
Privacy Policy	POPIA-aligned privacy notice.	View PDF
Cookie Policy	How BrandShop uses cookies and similar tech.	View PDF
Refund Policy	Refunds by tender type including payroll and student fees.	View PDF
Exchange Policy	Size and product exchanges.	View PDF
Delivery Policy	Courier delivery terms and risk.	View PDF
Collection Policy	Campus collection terms and uncollected orders.	View PDF
Payroll Deduction Policy	Staff salary deduction purchasing rules.	View PDF
Student Fee Attachment Policy	ITS student fee charge terms.	View PDF
Vendor Terms	Terms for sellers on BrandShop.	View PDF
Intellectual Property Policy	WSU marks, copyright and brand use.	View PDF
Responsible Disclosure Policy	Report security vulnerabilities responsibly.	View PDF
Human Rights Statement	BrandShop human rights commitment.	View PDF
Speak Up Process	Whistleblowing and ethics reporting.	View PDF
Code of Advertising Practice	Advertising and promotions standards.	View PDF
Accessibility Statement	Digital accessibility commitment.	View PDF
POPIA Compliance	Protection of Personal Information Act summary.	View PDF
Gift Voucher Terms	Terms governing BrandShop gift vouchers.	View PDF
Competition Rules	Standard competition rules for BrandShop campaigns.	View PDF
Code of Conduct	Expected conduct for staff, vendors and customers.	View PDF

Document	Summary	Actions
Gift Vouchers	BrandShop gift vouchers for students, staff and alumni.	View PDF
Corporate Gifts	Branded gifts for faculties, events and partners.	View PDF
Promotions	Active promotions and campaign terms.	View PDF
Salary Deductions	Staff payroll deduction purchases explained.	View PDF
Student Fee Charges	Charge purchases to your student fee account via ITS.	View PDF
Exchanges	Size and item exchanges.	View PDF
Refunds	Refund timelines by payment method.	View PDF
Frequently Asked Questions	Answers to the most common BrandShop questions.	View PDF
Shipping & Delivery	Courier delivery, cut-off times and fees.	View PDF
Campus Collection Points	WSU campus pickup locations and hours.	View PDF
Returns Centre	How to return or exchange BrandShop purchases.	View PDF
Log Intellectual Property Complaint	Report suspected IP infringement relating to BrandShop.	View PDF
Warranty Claims	Claim on defective merchandise where a warranty applies.	View PDF
Report Damaged Product	Report goods damaged in transit or at collection.	View PDF
Salary Deduction Guide	Staff guide to payroll purchases.	View PDF
Student Fee Payment Guide	Students: charging merchandise to fees.	View PDF
Bulk Orders	Faculty and departmental bulk ordering.	View PDF
Gift Cards & Vouchers	Buying and redeeming gift vouchers.	View PDF
About BrandShop	Official merchandise store of Walter Sisulu University.	View PDF
Careers	Join BrandShop retail, warehouse and digital teams.	View PDF
Sell on BrandShop	Vendor onboarding for approved suppliers.	View PDF
Deliver for BrandShop	Courier and last-mile delivery partners.	View PDF
Competitions	Current competitions and official rules.	View PDF
BrandShop for Business	Corporate, faculty and departmental purchasing.	View PDF
Suppliers	Supplier standards and registration.	View PDF
Platform Terms	Website and marketplace terms of use.	View PDF
Returns Policy	Official returns and exchange policy.	View PDF
Privacy Policy	POPIA-aligned privacy notice.	View PDF
Cookie Policy	How BrandShop uses cookies and similar tech.	View PDF
Refund Policy	Refunds by tender type including payroll and student fees.	View PDF
Exchange Policy	Size and product exchanges.	View PDF
Delivery Policy	Courier delivery terms and risk.	View PDF
Collection Policy	Campus collection terms and uncollected orders.	View PDF
Payroll Deduction Policy	Staff salary deduction purchasing rules.	View PDF
Student Fee Attachment Policy	ITS student fee charge terms.	View PDF
Vendor Terms	Terms for sellers on BrandShop.	View PDF
Intellectual Property Policy	WSU marks, copyright and brand use.	View PDF
Responsible Disclosure Policy	Report security vulnerabilities responsibly.	View PDF
Human Rights Statement	BrandShop human rights commitment.	View PDF
Speak Up Process	Whistleblowing and ethics reporting.	View PDF
Code of Advertising Practice	Advertising and promotions standards.	View PDF
Accessibility Statement	Digital accessibility commitment.	View PDF
POPIA Compliance	Protection of Personal Information Act summary.	View PDF
Gift Voucher Terms	Terms governing BrandShop gift vouchers.	View PDF
Competition Rules	Standard competition rules for BrandShop campaigns.	View PDF
Code of Conduct	Expected conduct for staff, vendors and customers.	View PDF
Product Return Form	Printable return request form.	View PDF
Exchange Request Form	Printable exchange request.	View PDF
Refund Request Form	Printable refund request.	View PDF
Warranty Claim Form	Printable warranty claim.	View PDF
Payroll Deduction Agreement	Staff salary deduction agreement.	View PDF
Student Fee Attachment Agreement	Student fee charge authorisation.	View PDF
Vendor Application Form	Apply to sell on BrandShop.	View PDF
Supplier Registration Form	Supplier onboarding pack.	View PDF
Corporate Account Application	Faculty / department account application.	View PDF
Intellectual Property Complaint Form	IP complaint submission form.	View PDF

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