Download Centre

Download PDF versions of BrandShop policies, agreements and printable forms. Documents are generated on demand with the latest published wording.

Shop

Document	Summary	Download
Gift Vouchers	BrandShop gift vouchers for students, staff and alumni.	PDF
Corporate Gifts	Branded gifts for faculties, events and partners.	PDF
Promotions	Active promotions and campaign terms.	PDF

Document	Summary	Download
Salary Deductions	Staff payroll deduction purchases explained.	PDF
Student Fee Charges	Charge purchases to your student fee account via ITS.	PDF
Exchanges	Size and item exchanges.	PDF
Refunds	Refund timelines by payment method.	PDF

Document	Summary	Download
Frequently Asked Questions	Answers to the most common BrandShop questions.	PDF
Shipping & Delivery	Courier delivery, cut-off times and fees.	PDF
Campus Collection Points	WSU campus pickup locations and hours.	PDF
Returns Centre	How to return or exchange BrandShop purchases.	PDF
Log Intellectual Property Complaint	Report suspected IP infringement relating to BrandShop.	PDF
Warranty Claims	Claim on defective merchandise where a warranty applies.	PDF
Report Damaged Product	Report goods damaged in transit or at collection.	PDF
Salary Deduction Guide	Staff guide to payroll purchases.	PDF
Student Fee Payment Guide	Students: charging merchandise to fees.	PDF
Bulk Orders	Faculty and departmental bulk ordering.	PDF
Gift Cards & Vouchers	Buying and redeeming gift vouchers.	PDF

Document	Summary	Download
About BrandShop	Official merchandise store of Walter Sisulu University.	PDF
Careers	Join BrandShop retail, warehouse and digital teams.	PDF
Sell on BrandShop	Vendor onboarding for approved suppliers.	PDF
Deliver for BrandShop	Courier and last-mile delivery partners.	PDF
Competitions	Current competitions and official rules.	PDF
BrandShop for Business	Corporate, faculty and departmental purchasing.	PDF
Suppliers	Supplier standards and registration.	PDF

Document	Summary	Download
Platform Terms	Website and marketplace terms of use.	PDF
Returns Policy	Official returns and exchange policy.	PDF
Privacy Policy	POPIA-aligned privacy notice.	PDF
Cookie Policy	How BrandShop uses cookies and similar tech.	PDF
Refund Policy	Refunds by tender type including payroll and student fees.	PDF
Exchange Policy	Size and product exchanges.	PDF
Delivery Policy	Courier delivery terms and risk.	PDF
Collection Policy	Campus collection terms and uncollected orders.	PDF
Payroll Deduction Policy	Staff salary deduction purchasing rules.	PDF
Student Fee Attachment Policy	ITS student fee charge terms.	PDF
Vendor Terms	Terms for sellers on BrandShop.	PDF
Intellectual Property Policy	WSU marks, copyright and brand use.	PDF
Responsible Disclosure Policy	Report security vulnerabilities responsibly.	PDF
Human Rights Statement	BrandShop human rights commitment.	PDF
Speak Up Process	Whistleblowing and ethics reporting.	PDF
Code of Advertising Practice	Advertising and promotions standards.	PDF
Accessibility Statement	Digital accessibility commitment.	PDF
POPIA Compliance	Protection of Personal Information Act summary.	PDF
Gift Voucher Terms	Terms governing BrandShop gift vouchers.	PDF
Competition Rules	Standard competition rules for BrandShop campaigns.	PDF
Code of Conduct	Expected conduct for staff, vendors and customers.	PDF

Document	Summary	Download
Product Return Form	Printable return request form.	PDF
Exchange Request Form	Printable exchange request.	PDF
Refund Request Form	Printable refund request.	PDF
Warranty Claim Form	Printable warranty claim.	PDF
Payroll Deduction Agreement	Staff salary deduction agreement.	PDF
Student Fee Attachment Agreement	Student fee charge authorisation.	PDF
Vendor Application Form	Apply to sell on BrandShop.	PDF
Supplier Registration Form	Supplier onboarding pack.	PDF
Corporate Account Application	Faculty / department account application.	PDF
Intellectual Property Complaint Form	IP complaint submission form.	PDF

Official Walter Sisulu University store — authentic merchandise, stationery & campus essentials.