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How Delivery Works

Packing, dispatch and courier tracking.

How delivery works

  1. After payment, your order is picked and packed at our central warehouse.
  2. You receive dispatch notification with courier name and tracking reference.
  3. Track via the link in email or your account order detail.
  4. Ensure someone is available to receive the parcel or follow courier instructions.
  5. Sign for delivery where required; note visible damage on the courier slip.
  6. Report missing or damaged items within 48 hours via Report Damaged Product.