Refund timelines
| Payment method | Typical refund time |
|---|---|
| Card (online) | 5–10 business days to card issuer |
| Instant EFT | 3–7 business days to source account |
| Student fee (ITS) | Reversal on fee account within 1 billing cycle |
| Payroll deduction | Adjustment on next applicable payslip or balance settlement |
| Gift voucher | Voucher credit reissued — not cash |
Refunds are processed once returned goods are inspected. See Refund Policy for full terms.