Frequently asked questions
Who can shop at BrandShop?
Students, staff, alumni and the public may purchase official WSU merchandise online or at campus stores.
What payment methods are accepted?
Card, Instant EFT, gift vouchers, student fee charge (ITS) for eligible students, and payroll deduction for enrolled staff. Corporate accounts may pay on official order.
How long does campus collection take?
Most in-stock orders are ready within 2–3 business days. You will receive SMS or email when ready.
Do you deliver nationwide?
Yes, via approved couriers. Delivery fees and timelines are shown at checkout by destination.
What is your return window?
30 days for eligible unworn items with proof of purchase. Clearance and personalised items may be excluded.
How do I contact support?
Call 043 702 9111 or email brandshop@wsu.ac.za. WhatsApp support is available during office hours.