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Tracking Your Order

Use track-order links and SMS updates.

Tracking your order

  1. Locate your order number in the confirmation email.
  2. Sign in to My Orders or use the public track-order page.
  3. Collection orders show stages: processing, ready, collected.
  4. Courier orders display tracking link once dispatched — click through to carrier site.
  5. SMS updates sent at key milestones where mobile number provided.