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Legal

Collection Policy

Campus collection terms and uncollected orders.

Effective date: July 2026. Issued by WSU BrandShop, a retail channel of Walter Sisulu University.

1. Campus collection

Available at Mthatha, Butterworth, Buffalo City and Queenstown BrandShop points.

2. Ready notification

We notify you when the order is ready. Bring photo ID and order reference.

3. Holding period

Orders held 30 days after ready notification. Thereafter cancellation and refund less reasonable admin fee may apply.

4. Third-party collection

Written authorisation and ID copies required for proxy collection.

5. Inspection

Inspect items at collection; defects must be reported before leaving the counter.